1. Acceptance of Terms
By accessing and using our website (moniramart.com), you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Use of Content
• All content on our website, including product descriptions, images, and articles, is for informational purposes only.
• You may not reproduce, distribute, or modify any content without our explicit consent.
3. Product Information
• We strive to provide accurate and up-to-date information about our skin care and other products.
• However, we do not guarantee the accuracy, completeness, or reliability of the content.
• Always consult a professional before using any product if necessary.
4. Ordering and Payment
• When placing an order, ensure that all information provided is accurate.
• Payment methods accepted are clearly stated on our website.
• Prices are in Bangladeshi Taka (BDT).
5. Shipping and Delivery
• We aim to deliver products within the specified time frame. Regular delivery time is 2-4 days.
• Shipping charges and delivery details are available during checkout.
• Any delays due to unforeseen circumstances will be communicated promptly.
6. Limitation of Liability
• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
• You agree to indemnify us against any claims or losses.
7. Returns and Exchanges
• Due to hygiene reasons, we are unable to accept exchanges for skincare, make-up, toiletries, and cosmetics unless they are damaged, faulty, or incorrectly supplied.
• To initiate a return, please follow these steps:
1. Contact Us: Send an email to moniramart24@gmail.com or reach out via call at +8801711-877724.
2. Provide Details: Include your receipt or proof of purchase and attach a picture or video of the product.
3. Product Condition: The returned items must be in their original packaging, unused, and unopened.
• We aim to process returns promptly.
8. Refunds
• Refund requests must be made within 7 working days of receiving your product.
• Once we receive your returned item, we’ll inspect it and notify you via email or phone.
• If approved, your refund will be processed within 7 days.
• Please note that sale items are not eligible for refunds.
9. Exchanges
• We only replace items or exchange them for others of equal value if they are defective, damaged, or erroneously supplied.
10. Cancellations
• You can cancel an order only while it is in the ‘Pending’ state.
• Once processing begins, cancellations are not possible.
• call at +8801711-877724 with reasons for cancellation.